Executive operations
Leadership across multi-site property, facilities, student accommodation and education environments.
About TFC
The person mapping the work has also had to run it.
TFC brings operational leadership, implementation discipline and practical training into one accountable engagement.
Mark Anthony Shields / Founder
Operational judgement, carried through to implementation.
Mark is an operations and portfolio executive with more than two decades of experience across property, facilities, student accommodation, education and multi-site service environments.
His experience includes stabilising operations, designing SOPs and controls, managing P&Ls, configuring property-management systems and training the accounting, management and operational employees responsible for using them.
TFC Group is built around a practical observation: a system is only valuable when it reflects the real operation and the people doing the work can use it confidently.
Relevant capability
Experience that crosses the implementation divide.
Systems implementation
Hands-on system setup, configuration and training across accounting, management and operational teams.
Operating models
SOPs, accountability structures, performance measures, compliance controls and management reporting.
Operational projects
Business transitions, complex operating change and operating-model stabilisation.
SCOPE
Clear boundaries
Operational leadership is not software engineering.
Operational and implementation leadership remain distinct from software engineering. Where a custom product is required, TFC Group can lead process design, requirements, vendor coordination, testing, training and implementation governance. Coding, cybersecurity and specialist technical architecture remain the responsibility of appropriately qualified delivery partners.
Start with the operation