Services / 01 to 06From diagnosis to adoption

What we do

Business advice that reaches the way work gets done.

TFC Group provides one practical implementation path across operating structure, technology, people and accountability.

We establish what the business is trying to achieve, where the current operating model is creating friction and what must change before technology or growth can be carried safely.

  • Operating-model review
  • Role and accountability design
  • Management information structure
  • Process improvement priorities
  • Founder dependency assessment

The current state is mapped across people, tasks, decisions, data, controls and handovers. This shows where work is duplicated, information becomes unreliable or knowledge remains undocumented.

  • Current-state workflow maps
  • Role and responsibility map
  • Control and reporting gaps
  • Future-state operating model
  • Prioritised implementation roadmap

We translate the operating model into functional, reporting, control and user requirements. Platforms are compared against the business requirement rather than the quality of the demonstration.

  • Business requirements specification
  • Vendor and platform shortlist
  • Demonstration scorecard
  • Fit and limitation assessment
  • Implementation and cost comparison

TFC Group coordinates management, users and the technology provider. Decisions, responsibilities, dependencies, risks and outstanding work remain visible through testing and launch.

  • Implementation plan and governance
  • Configuration decision register
  • Data preparation coordination
  • User acceptance testing
  • Go-live and stabilisation plan

We align procedures, roles, controls and training with the approved future-state process, then monitor whether the new way of working is being used correctly after launch.

  • Change impact assessment
  • Role-specific SOPs
  • Practical user training
  • Adoption and competency reviews
  • 30, 60 and 90-day support

When a key operational role is suddenly vacant, a transition is under pressure or the business cannot wait for a permanent appointment, TFC Group can provide experienced interim leadership with a defined stabilisation and handover mandate.

  • Urgent operational position cover
  • Crisis stabilisation priorities
  • Decision and authority framework
  • Knowledge-transfer and handover plan
  • Fractional operational leadership

Engagement options

Start with the amount of support the change requires.

Start with the operation

Tell us what needs to change and where it is stuck.

Book a working session

Based in Kent, Washington, United States